Returns & Refunds
Silah Return & Exchange Policy
At Silah, we want you to love every purchase. While we do not offer refunds, eligible items can be returned or exchanged for store credit within 48 hours of receiving your order.
How to Request a Return
Contact us within 48 hours via:
- WhatsApp: +974 5107 7702
- Email: info@silahthelabel.com
Requests after this time may not be accepted.
Return Conditions
We cannot accept returns if the item is:
- Worn, washed, or altered
- Missing its original hangtag or packaging
- Has strong odors (perfume, smoke, etc.)
- Marked as final sale or non-returnable
- Damaged due to misuse or improper care
- Items are returned outside the specified return period.
Qatar Orders
- Once approved, we arrange a local courier pickup (delivery charges apply).
- Store credit or exchange will be processed within 2–3 business days after inspection.
International Orders
For international returns, it is your responsibility to cover shipping fees and any customs charges when returning items to us.
Defective or Incorrect Items
- Contact us within 24–48 hours with photos.
- We cover shipping costs and send a replacement at no charge.
Important Notes
- Sale and promotional items are final sale.
- Returns sent without approval or via cash-on-delivery will not be accepted.
For questions about sizing or eligibility, reach out anytime — we’re here to help.
Contact:
Email: info@silahthelabel.com
Instagram: @silahthelabel
WhatsApp: +974 5107 7702