Privacy policy

Last updated: August 6, 2025

Silah (“we”, “us”, “our”) values your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or contact us via digital platforms. By using our services, you agree to this Privacy Policy.

Updates

We may update this policy from time to time. Any changes will be posted on our website with a new “Last updated” date.

Information We Collect

We collect information:

Provided by you:

  • Name, contact details, shipping/billing address
  • Order and payment details
  • Account login (if applicable)
  • Messages sent via email, WhatsApp, or social platforms

Automatically:

  • Device details (IP address, browser, device type)
  • Website usage (pages visited, session time, referring links)

How We Use Your Information
  • Process and deliver orders
  • Communicate order updates or returns
  • Provide customer support
  • Improve website performance and user experience
  • Detect and prevent fraud
  • Comply with Qatari law

If you’ve opted in, we may send you marketing updates, you can unsubscribe anytime.

Cookies & Tracking

We use cookies to:

  • Maintain your cart and session
  • Save preferences
  • Analyze traffic and improve site performance
  • Show relevant marketing (with consent)

You can disable cookies in your browser, but this may affect site functionality.

How We Share Your Information

We never sell your data. We may share it with:

  • Service providers (Couriers, payment processors)
  • Legal authorities (if required by law)
  • Marketing partners (with consent)

Data Storage & Security

We use encryption and best practices to protect your information. Data may be stored on Shopify’s global servers, including locations outside Qatar.

Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate details
  • Delete your information (where legally possible)
  • Opt out of marketing communications

Children’s Privacy

Our services are not intended for those under 16, and we do not knowingly collect their data.

Third-Party Links

We are not responsible for the privacy practices of linked external sites. Please review their policies before sharing information.

International Users

By using our site, you consent to your data being processed and stored outside your country of residence.

Contact Us

Silah – Doha, Qatar

Email: silah.label@gmail.com

Instagram: @silah.studio